Tag Archives: Voice User Interface Design

User Interface Design is the new black!

14 Dec

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LinkedIn Unveils The Top Skills That Can Get You Hired In 2017

 

Number 5: USER INTERFACE DESIGN!

“User interface design is the new black:

UI Design, which is designing the part of products that people interact with, is increasingly in-demand among employers. It ranked #14 in 2014, #10 last year, and #5 this year (second largest jump on this year’s Global Top Skills of 2016 list). Data has become central to many products, which has created a need for people with user interface design skills who can make those products easy for customers to use.”

 

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Read all about it here.

https://blog.linkedin.com/2016/10/20/top-skills-2016-week-of-learning-linkedin

The 2015 stats are in!

20 Jan

The WordPress.com stats monkeys prepared an annual report for this blog.

Top blog posts in 2015 were: “A.I.: from Sci-Fi to Science reality” and the ever popular older “Speech Recognition for Dummies” and the classic “Voice-activated lift won’t do Scottish! (Burnistoun S1E1 – ELEVEN!“.

Scottish Elevator – Voice Recognition – ELEVEN!

(YouTube – Burnistoun – Series 1 , Episode 1 [ Part 1/3 ])

Voice recognition technology? …  In a lift? … In Scotland? … You ever TRIED voice recognition technology? It don’t do Scottish accents!

🙂

 

So, we had 4,500 unique visitors in 2015! Thank you!

A New York City subway train holds 1,200 people. This blog was viewed about 4,500 times in 2015. If it were a NYC subway train, it would take about 4 trips to carry that many people.

Check out some more stats in the full WordPress report.

Happy 2016! 🙂

A speech recognition user interface works when it … disappears!

25 Oct

Today is a big day for me! I’m finally getting to meet in person one of the Coryphées of the VUI Design World (even though as far as I know he’s not a ballet dancer), Bruce Balentine of the Enterprise Integration Group (EIG).  Bruce is the author of one of the best books ever written on IVR / Speech applications / Voice User Interface Design, It’s Better to Be a Good Machine Than a Bad Person – Speech Recognition and Other Exotic User Interfaces at the Twilight of the Jetsonian Age.

Apart from the ingenuity of the title itself, encapsulating the golden rule of good user experience / usability design, you can readily see to what great lengths Bruce has gone to serve his pearls of design wisdom in a most humourous and utterly witty way. This doesn’t in any way decrease in the least the importance, relevance and truthfulness of his observations and recommendations. Bruce is a veteran designer and he has seen it all before, from the excitement and optimism to the disappointment and pessimism, to the final destination, design realism:

First we tried to make them human. Now it’s time to make them work 

To get a flavour of the type of UX design advice and messages conveyed in the book, here’s an extract from Chapter  132: Will Speech Technology Ever Work? (pp. 393-395 in my 2007 edition):

In closing, I must ask the question. Will it ever work? And, of course, the answer is, yes. Speech recognition—and its related technologies (e.g., speaker verification, text-to-speech, audio indexing, speech data mining, dictation) will work. Indeed they already do. They will fill their respective application niches almost completely. And, in fact, the majority will do so quite soon. What will change is the definition of “work”.

Speech recognition is primarily a user interface technology*. As such, it works when it disappears. It’s really that simple. When the users are not thinking about the user interface, but instead are accomplishing the task to which they are connected by the user interface, then and only then can the interface be said to be “working.” We have to stay on message with this fundamental fact if we are ever to succeed at bringing speech to the performance level where we can legitimately claim that it “works.”

True words!!! As a bonus,  Leslie Degler’s illustrations perfectly complement and enhance the messages conveyed in the text, once again in the wittiest and most original manner.  Buy this book ASAP! After all, if you don’t agree with its theses, you can always return it. All you need to do is:

Write out in longhand, on a separate page, “I,” and add your name, “agree that there’s not a chance in Hell any refund will ever come of this claim.” Label this statement as your “declaration.”  

After you have received your refund, we’ll call you with an outbound IVR that asks you several hundred thought-provoking questions about your customer experience. We value your opinion—please give us your most honest and spontaneous responses. We’ll do our best to recognize them

It says it all really! 🙂

To date, I have only met Bruce virtually, through Skype calls and the Creative Speech Technology Network (CreST) of which we are both members, and I can already tell he is a very funny, witty, creative (musical!),  interesting, as well as intelligent person. So I can’t wait to meet him in person later today and hear some more fascinating stories and hilarious anecdotes from the world of speech recognition application design, voice interface usability and technology abuse!

UPDATE:

I went (to the dinner with Bruce) and (was) conquered by the brilliance and witticism of the man! I got my long-awaited autograph in his book too, as I can now prove!

Cross-linguistic & Cross-cultural Voice Interaction Design

31 Jan

(update at the end)

2010 saw the first SpeechTEK Conference to have taken place outside of the US, SpeechTEK Europe 2010 in London. This year’s European Conference, SpeechTEK Europe 2011, will take place again in London (25 – 26 May 2011), but this time it will be preceded on Tuesday 24th May by a special Workshop on Cross-linguistic & Cross-cultural Voice Interaction Design organised by the Association for Voice Interaction Design (AVIxD). The main goal of AVIxD is to bring together voice interaction and experience designers from both Industry and Academia and, among other things, to “eliminate apathy and antipathy toward the need for good design of automated voice services” (that’s my favourite!). This is the first AVIxD Workshop to take place in Europe and I am honoured to have been appointed Co-Chair alongside Caroline Leathem-Collins from EIG.

Participation is free to AVIxD members and just £25 for non-members (which may be applied towards AVIxD membership). However in order to participate in the workshop, you need to submit a brief position paper in English (approx. 500 words) on any of the special topics of interest of the Workshop (See CFP below). The deadline for electronic submissions is Friday 25 March, so you need to hurry if you want to be part of it!

Here’s the full Call for (Position) Papers from the AVIxD site:

Call for Position Papers

First European AVIxD Workshop

Cross-linguistic & Cross-cultural Voice Interaction Design

Tuesday, 24 May 2011 (just prior to SpeechTEK Europe 2011), 1 – 7 PM

London, England

The Association for Voice Interaction Design (AVIxD) invites you to join us for our first voice interaction design workshop held in Europe, Cross-linguistic & Cross-cultural Voice Interaction Design. The AVIxD workshop is a hands-on day-long session in which voice user interface practitioners come together to debate a topic of interest to the speech community. The workshop is a unique opportunity for them to meet with their peers and delve deeply into a single topic.

As in previous years with the AVIxD Workshops held in the US, we will write papers based on our discussions which we will then publish on www.avixd.org. Please visit our website to see papers from previous workshops, and for more details on the purpose of the organization and how you can be part of it.

In order to participate in the workshop, individuals must submit a position paper of approximately 500 words in English. Possible topics to touch upon in your submission (to be discussed in depth during the workshop) include:

  1. Language choice and user demographics
  2. Presentation of the language options to the caller and caller preference
  3. Creation and (co-)maintenance of dialogue designs, grammars, prompts across languages
  4. Political and sociolinguistic issues in system prompt choices and recognition grammars, such as code-switching, formal versus informal registers
  5. Guidelines for application localization, translation, and interpretation
  6. Setting expectations regarding availability of multilingual agents, Language- and culture-sensitive persona definition
  7. Coordinating usability testing and tuning across diverse linguistic / cultural groups
  8. Language choice and modality preference

We always encourage the use of specific examples from applications you’ve worked on in your position paper.

Participation is free to AVIxD members; non-members will be charged £25, which may be applied towards AVIxD membership at the workshop. Please submit your position papers via email no later than Friday 25 March 2011 to cfp@avixd.org. Letters of acceptance will be sent out on 30 March 2011.

We look forward to engaging with the European speech design community to discuss the particular challenges of designing speech solutions for users from diverse linguistic and cultural backgrounds. Feel free to contact either of the co-chairs below, if you have any questions.

Caroline Leathem-Collins, EIG  (caroline {at} eiginc {dot} com)

Maria Aretoulaki, DialogCONNECTION Ltd (maria {at} dialogconnection {dot} com)

UPDATE

SpeechTEK Europe 2011 has come and gone and I’ve got many interesting things to report (as I have been tweeting through my @dialogconnectio Twitter account).

But first, here are the slides for my presentation at the main conference on the outcome of the AVIxD Workshop on Cross-linguistic & Cross-cultural Voice Interaction Design organised by the Association for Voice Interaction Design (AVIxD). I only had 12 hours to prepare them – including sleep and London tube commute – so I had to practically keep working on them until shortly before the Session! Still I think the slides capture the breadth and depth of topics discussed or at least touched upon at the Workshop. There are several people now writing up on all these topics and there should be one or more White papers on them very soon (by the end of July we hope!). So the slides did their job after all!

Get the slides in PDF here:  Maria Aretoulaki – SpeechTEK Europe 2011 presentation.

2010 in review – Not bad at all :)

3 Jan

The stats helper monkeys at WordPress.com mulled over how this blog did in 2010, and here’s a high level summary of its overall blog health:

Healthy blog!

The Blog-Health-o-Meter™ reads Wow.

Crunchy numbers

Featured image

A Boeing 747-400 passenger jet can hold 416 passengers. This blog was viewed about 7,600 times in 2010. That’s about 18 full 747s.

In 2010, there were 9 new posts, not bad for the first year! There were 32 pictures uploaded, taking up a total of 5mb. That’s about 3 pictures per month.

The busiest day of the year was September 15th with 326 views. The most popular post that day was The Social Media scene in Manchester (UK) is very sociable!.

Where did they come from?

The top referring sites in 2010 were linkedin.com, mail.live.com, mail.yahoo.com, twitter.com, and facebook.com.

Some visitors came searching, mostly for voice activated lift, scottish voice activated lift, voice activated lift scotland, and scottish voice activated elevator.

Attractions in 2010

These are the posts and pages that got the most views in 2010.

1

The Social Media scene in Manchester (UK) is very sociable! September 2010
32 comments

2

The voice-activated lift won’t do Scottish! July 2010
4 comments

3

Speech Recognition for Dummies May 2010
12 comments

4

The Loneliness of the long-distance … VUI Designer! June 2010
5 comments

5

About May 2010
1 comment

The eternal battle between the VUI Designer & the Customer

7 Dec

I promised some time ago to put up the slides of my presentation at this year’s SpeechTEK Europe 2010 in London, the first SpeechTEK to have taken place outside of the US. My presentation, “The Eternal Battle Between the VUI Designer and the Customer“, was on Wednesday 26th May 2010 and opened the “Voice User Interface Design: Major Issues” Session.  It went down really well, and I had afterwards several people in the audience tell me about their own experience and asking me for tips on how to deal with similar issues.

Here is a PDF with the presentation slides:

Maria Aretoulaki – “The Eternal Battle Between the VUI Designer and the Customer” (SpeechTEK Europe 2010 presentation)

Maria Aretoulaki – “The Eternal Battle Between the VUI Designer and the Customer” (SpeechTEK Europe 2010 presentation)

Maria Aretoulaki – SpeechTEK Europe 2010 presentation UPDATED ppt

And here’s the gist of it:

VUI Design is preoccupied with the conception, the design, the implementation, the testing, and the tuning of solutions that work in the most efficient, secure and non-irritating for the user manner. Well, realistically that’s what VUI Design can achieve. In an ideal world, the VUI Designer would actually strive to create speech applications that – apart from taking into consideration the customer’s financial and brand requirements – would also fit the caller’s needs, goals and preferences. The initial Requirements analysis should bring both in focus. So much is already known and accepted both amidst the VUI Designers and the customers.

The problems start just after they all leave the meeting room and start working on the implementation: Call flow design, system persona development and prompt crafting, but even recognition grammars, all seem to fall victim of a war of words and attitudes between the VUI Design expert who has seen systems being developed and spurned before, and the customer with his tech-savvy business team and their technical architects and programming geniuses, who all think they know what callers want and how call flows should be structured, prompt wording crafted and grammars written, just because they have got strong opinions! Even the results of Usability tests are liable to different interpretations by each side.

This presentation pinpoints common pitfalls in the communication between a VUI Designer and customer employees and recommends ways to resolve conflicts and disagreements on the application design and implementation.

Credits:

SpeechTEK Europe 2010 was organised by:

Information Today, Inc.
143 Old Marlton Pike
Medford NJ 08055 U.S.A.
Phone 1 (609) 654-6266.
http://www.infotoday.com

The voice-activated lift won’t do Scottish! (Burnistoun S1E1 – ELEVEN!)

28 Jul

Voice recognition technology? …  In a lift? … In Scotland? … You ever TRIED voice recognition technology? It don’t do Scottish accents!

Today I found this little gem on Youtube and I thought I must share it, as apart from being hilarious, it says a thing or two about speech recognition and speech-activated applications. It’s all based on the urban myth that speech recognisers cannot understand regional accents, such as Scottish and Irish.

Scottish Elevator – Voice Recognition – ELEVEN!

(YouTube – Burnistoun – Series 1 , Episode 1 [ Part 1/3 ])

What? No Buttons?!

These two Scottish guys enter a lift somewhere in Scotland and find that there are no buttons for the floor selection, so they quickly realise it’s a “voice-activated elevator“, as the system calls itself. They want to go to the 11th floor and they first pronounce it the Scottish way:

/eh leh ven/

That doesn’t seem to work at all.

You need to try an American accent“, says one of them, so they try to mimic one, sadly very unsuccessfully:

/ee leh ven/

Then they try a quite funny, Cockney-like English accent:

/ä leh ven/

to no avail.

VUI Sin No. 1: Being condescending to your users

The system prompts them to “Please speak slowly and clearly“, which is exactly what they had been doing up to then in the first place! Instead, it should have said something along the lines of “I’m afraid I didn’t get that. Let’s try again.” and later “I’m really sorry, but I don’t seem to understand what you’re saying. Maybe you would like to try one more time?“. Of course, not having any buttons in the lift means that these guys could be stuck in there forever! That’s another fatal usability error: Both modalities, speech and button presses, should have been allowed to cater for different user groups (easy accents, tricky accents) and different use contexts (people who have got their hands full with carrier bags vs people who can press a button!).

I’m gonna teach you a lesson!

One of them tries to teach the system the Scottish accent: “I keep saying it until she understands Scottish!“, a very reasonable expectation, which would work particularly well with a speaker-dependent dictation system of the kind you’ve got on your PC, laptop or hand-held device. This speaker-independent one (‘cos you can’t really have your personal lift in each building you enter!) will take a bit more time to learn anything from a single conversation! It requires time analysing the recordings, their transcriptions and semantic interpretations, comparing what the system understood with what the user actually said and using those observations to tune the whole system. We are talking at least a week in most cases. They would die of dehydration and starvation by then!

VUI Sin No.2: Patronising your users until they explode

After a while, the system makes it worse by saying what no system should ever dare say to a user’s face: “Please state which floor you would like to go to in a clear and calm manner.” Patronising or what! The guys’ reaction is not surprising: “Why is it telling people to be calm?! .. cos Scottish people would be going out for MONTHS at it!“.

Well, that’s not actually true. These days off-the-shelf speech recognition software is optimised to work with most main accents in a language, yes, including Glaswegian! Millions of real-world utterances spoken by thousands of people with all possible accents in a language (and this for many different languages too) are used to statistically train the recognition software to work equally well with most of them and for most of the time. These utterances are collected from applications that are already live and running somewhere in the world for the corresponding language. The more real-world data available, the better the software can be tuned and the more accurate the recognition of “weird” pronunciations will be, even when you take the software out of the box.

VUI Best Practice: Tune your application to cater for YOUR user population

An additional safeguarding and optimising technique is tuning the pronunciations for a specific speech recognition application.  So when you already know that your system will be deployed in Scotland, you’d better add the Scottish pronunciation for each word explicitly in the recognition lexicon.  This includes manually adding /eh leh ven/ , as the standard /ee leh ven/ pronunciation is not likely to work very well. Given that applications are usually restricted to a specific domain anyway (selecting floors in a lift, getting your bank account balance, choosing departure and arrival train times etc.), this only needs to be done for the core words and phrases in your application, rather than the whole English, French, or Farsi language! So do not despair, there’s hope for freedom (of speech) even for the Scottish! 🙂

For a full transcript of the video, check out EnglishCentral.