Tag Archives: SpeechTEK

SpeechTEK Europe 2011 – The Voice Solutions Showcase

20 May

(update at the end)

SpeechTEK Europe 2011 takes place in London next week (25 – 26 May 2011, Copthorne Tara Hotel, London, UK) and I am participating very actively! Firstly, I am co-chairing the Workshop on Cross-linguistic & Cross-cultural Voice Interaction Design organised by the Association for Voice Interaction Design (AVIxD). I have already written a blog post on that. Then, I will be presenting the outcome of our discussions at the Workshop in the Main SpeechTEK Conference itself, on Wednesday 25th May (2:45 p.m. – 3:30 p.m) during Session B104: Speech organisations speak out. It should be a challenge as the Workshop runs from 1-7pm the previous day, so I will have a very busy evening after dinner trying to prepare a coherent and comprehensive presentation!!

And finally, on both days of the Main Conference (Wed 25 – Thu 26 May), I will be holding the free consultancy one-to-one appointments in the context of the brand new for this year Meet the Consultants Clinic.  I am one of the “5 global speech tech experts” available “to discuss your speech tech needs and challenges“. Maybe you need to check out my older blog post on speech recognition (for dummies!) to get an idea of what I will be chatting about with everyone. You may also want to check out my presentation slides from last year and from 2007. Get them from these older blog posts: ““The Eternal Battle Between the VUI Designer and the Customer“ and “Does Your Customer Know What They are Signing off??“. Although you do need to pre-book, these appointments are free for registered conference delegates or Expo visitors, so I’m looking forward to meeting some of you in person!

There’s still time to sign up for the SpeechTEK Europe Conference and Free Entry Expo. Use the following link to register and we’ll see you in London next week! http://www.speechtek.com/europe2011/Registration.aspx

Here’s a quick round-up of what’s happening:

  • Conference Keynotes by Google‘s Engineering Director, Dave Burke, who tells SpeechTEK Europe about Google’s plans for cloud-based speech recognition, and Professor Alex Waibel who describes and demonstrates how speech technology is helping to overcome language and cultural barriers. Free entry for Expo visitors too.
  • Learn from over 50 global expert speakers sharing their experiences – both good and bad – and enabling you to build the ultimate multimodal experience for your customers, saving you money and improving your service.
  • Network with colleagues from all over the world, who have already implemented successful strategies. Companies attending include ABN Amro Bank, Apple, Barclays Bank, Microsoft, Orange, Lloyds Bank, Dell, Cap Gemini and more.
  • Identify, evaluate, integrate, and optimise the latest speech technology solutions from world-leading providers at SpeechTEK Europe’s Expo.

SpeechTEK Europe features over 50 speakers from around the world, and from a wide range of business environments including Google, Barclays Bank, Deutsche Telekom, Nuance, Loquendo, Openstream, Voxeo, Belgian Railways, Telecom Italia, Cable & Wireless, and Westpac.

LEARN ABOUT

Business strategies – Speech biometrics – Multichannel applications – Multilingual applications – Multimodal applications – Assistive technologies – Analytics and Measurement – Voice User Interaction design – Speech application development tools and languages – Case studies, panel discussions and more …

UPDATE

SpeechTEK Europe 2011 has come and gone and I’ve got many interesting things to report (as I have been tweeting through my @dialogconnectio Twitter account).

But first, here are the slides for my presentation at the main conference on the outcome of the AVIxD Workshop on Cross-linguistic & Cross-cultural Voice Interaction Design organised by the Association for Voice Interaction Design (AVIxD). I only had 12 hours to prepare them – including sleep and London tube commute – so I had to practically keep working on them until shortly before the Session! Still I think the slides capture the breadth and depth of topics discussed or at least touched upon at the Workshop. There are several people now writing up on all these topics and there should be one or more White papers on them very soon (by the end of July we hope!). So the slides did their job after all!

Get the slides in PDF here:  Maria Aretoulaki – SpeechTEK Europe 2011 presentation.

Cross-linguistic & Cross-cultural Voice Interaction Design

31 Jan

(update at the end)

2010 saw the first SpeechTEK Conference to have taken place outside of the US, SpeechTEK Europe 2010 in London. This year’s European Conference, SpeechTEK Europe 2011, will take place again in London (25 – 26 May 2011), but this time it will be preceded on Tuesday 24th May by a special Workshop on Cross-linguistic & Cross-cultural Voice Interaction Design organised by the Association for Voice Interaction Design (AVIxD). The main goal of AVIxD is to bring together voice interaction and experience designers from both Industry and Academia and, among other things, to “eliminate apathy and antipathy toward the need for good design of automated voice services” (that’s my favourite!). This is the first AVIxD Workshop to take place in Europe and I am honoured to have been appointed Co-Chair alongside Caroline Leathem-Collins from EIG.

Participation is free to AVIxD members and just £25 for non-members (which may be applied towards AVIxD membership). However in order to participate in the workshop, you need to submit a brief position paper in English (approx. 500 words) on any of the special topics of interest of the Workshop (See CFP below). The deadline for electronic submissions is Friday 25 March, so you need to hurry if you want to be part of it!

Here’s the full Call for (Position) Papers from the AVIxD site:

Call for Position Papers

First European AVIxD Workshop

Cross-linguistic & Cross-cultural Voice Interaction Design

Tuesday, 24 May 2011 (just prior to SpeechTEK Europe 2011), 1 – 7 PM

London, England

The Association for Voice Interaction Design (AVIxD) invites you to join us for our first voice interaction design workshop held in Europe, Cross-linguistic & Cross-cultural Voice Interaction Design. The AVIxD workshop is a hands-on day-long session in which voice user interface practitioners come together to debate a topic of interest to the speech community. The workshop is a unique opportunity for them to meet with their peers and delve deeply into a single topic.

As in previous years with the AVIxD Workshops held in the US, we will write papers based on our discussions which we will then publish on www.avixd.org. Please visit our website to see papers from previous workshops, and for more details on the purpose of the organization and how you can be part of it.

In order to participate in the workshop, individuals must submit a position paper of approximately 500 words in English. Possible topics to touch upon in your submission (to be discussed in depth during the workshop) include:

  1. Language choice and user demographics
  2. Presentation of the language options to the caller and caller preference
  3. Creation and (co-)maintenance of dialogue designs, grammars, prompts across languages
  4. Political and sociolinguistic issues in system prompt choices and recognition grammars, such as code-switching, formal versus informal registers
  5. Guidelines for application localization, translation, and interpretation
  6. Setting expectations regarding availability of multilingual agents, Language- and culture-sensitive persona definition
  7. Coordinating usability testing and tuning across diverse linguistic / cultural groups
  8. Language choice and modality preference

We always encourage the use of specific examples from applications you’ve worked on in your position paper.

Participation is free to AVIxD members; non-members will be charged £25, which may be applied towards AVIxD membership at the workshop. Please submit your position papers via email no later than Friday 25 March 2011 to cfp@avixd.org. Letters of acceptance will be sent out on 30 March 2011.

We look forward to engaging with the European speech design community to discuss the particular challenges of designing speech solutions for users from diverse linguistic and cultural backgrounds. Feel free to contact either of the co-chairs below, if you have any questions.

Caroline Leathem-Collins, EIG  (caroline {at} eiginc {dot} com)

Maria Aretoulaki, DialogCONNECTION Ltd (maria {at} dialogconnection {dot} com)

UPDATE

SpeechTEK Europe 2011 has come and gone and I’ve got many interesting things to report (as I have been tweeting through my @dialogconnectio Twitter account).

But first, here are the slides for my presentation at the main conference on the outcome of the AVIxD Workshop on Cross-linguistic & Cross-cultural Voice Interaction Design organised by the Association for Voice Interaction Design (AVIxD). I only had 12 hours to prepare them – including sleep and London tube commute – so I had to practically keep working on them until shortly before the Session! Still I think the slides capture the breadth and depth of topics discussed or at least touched upon at the Workshop. There are several people now writing up on all these topics and there should be one or more White papers on them very soon (by the end of July we hope!). So the slides did their job after all!

Get the slides in PDF here:  Maria Aretoulaki – SpeechTEK Europe 2011 presentation.

The eternal battle between the VUI Designer & the Customer

7 Dec

I promised some time ago to put up the slides of my presentation at this year’s SpeechTEK Europe 2010 in London, the first SpeechTEK to have taken place outside of the US. My presentation, “The Eternal Battle Between the VUI Designer and the Customer“, was on Wednesday 26th May 2010 and opened the “Voice User Interface Design: Major Issues” Session.  It went down really well, and I had afterwards several people in the audience tell me about their own experience and asking me for tips on how to deal with similar issues.

Here is a PDF with the presentation slides:

Maria Aretoulaki – “The Eternal Battle Between the VUI Designer and the Customer” (SpeechTEK Europe 2010 presentation)

Maria Aretoulaki – “The Eternal Battle Between the VUI Designer and the Customer” (SpeechTEK Europe 2010 presentation)

Maria Aretoulaki – SpeechTEK Europe 2010 presentation UPDATED ppt

And here’s the gist of it:

VUI Design is preoccupied with the conception, the design, the implementation, the testing, and the tuning of solutions that work in the most efficient, secure and non-irritating for the user manner. Well, realistically that’s what VUI Design can achieve. In an ideal world, the VUI Designer would actually strive to create speech applications that – apart from taking into consideration the customer’s financial and brand requirements – would also fit the caller’s needs, goals and preferences. The initial Requirements analysis should bring both in focus. So much is already known and accepted both amidst the VUI Designers and the customers.

The problems start just after they all leave the meeting room and start working on the implementation: Call flow design, system persona development and prompt crafting, but even recognition grammars, all seem to fall victim of a war of words and attitudes between the VUI Design expert who has seen systems being developed and spurned before, and the customer with his tech-savvy business team and their technical architects and programming geniuses, who all think they know what callers want and how call flows should be structured, prompt wording crafted and grammars written, just because they have got strong opinions! Even the results of Usability tests are liable to different interpretations by each side.

This presentation pinpoints common pitfalls in the communication between a VUI Designer and customer employees and recommends ways to resolve conflicts and disagreements on the application design and implementation.

Credits:

SpeechTEK Europe 2010 was organised by:

Information Today, Inc.
143 Old Marlton Pike
Medford NJ 08055 U.S.A.
Phone 1 (609) 654-6266.
http://www.infotoday.com