Tag Archives: AVIxD

The AVIxD 49 VUI Tips in 45 Minutes !

6 Nov

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The illustrious Association for Voice Interaction Design (AVIxD) organised a Workshop in the context of SpeechTEK in August 2010, whose goal was “to provide VUI designers with as many tips as possible during the session“. Initially the goal was 30 Tips in 45 minutes. But they got overexcited and came up with a whooping 49 Tips in the end! The Session was moderated by Jenni McKienzie, and the panelists were David Attwater, Jon Bloom, Karen Kaushansky, and Julie Underdahl. This list dates back 3 years now, but it’s by no means outdated. This is the most sound advice you will find in designing better voice recognition IVRs and I hated it being buried in a PDF!

So I am audaciously plagiarising and bringing you here: the 49 VUI Tips for Better Voice User Interface Design! Or go and read the .PDF yourselves here:

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And finally ….

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Have you got a VUI Tip you can’t find in this list that you’d like to share? Tell us here!

 

Speech Interaction on Mobile Devices at SpeechTEK 2011 (New York)

7 Aug

Today sees the launch of the Joint AVIxD / IxDA Workshop on Speech Interaction on Mobile Devices that kick-starts the mother of Voice Solutions Fairs, SpeechTEK 2011 in New York next week (8-10 Aug).

AVIxD

AVIxD is the Association for Voice Interaction Design, a professional organisation that aims to

“eliminate apathy and antipathy toward the need for good design of automated voice services”, 

which has become my favourite VUI mantra!

IxDA is the Interaction Design Association, a much bigger professional “un-organisation” which  intends to:

“improve the human condition by advancing the discipline of Interaction Design”

A very worthy cause indeed, especially since it is true that “the human condition is increasingly challenged by poor experiences. “!

IxDA

Today’s Joint Workshop in New York aims to bring together interaction design practitioners from across the voice, interactive, and digital areas to identify the issues and challenges involved in  speech interaction design on mobile devices, such as smartphones and tablets, and to come up by the end of the day with ways to approach them or even tackle them. A very ambitious format that, however, really does work!

AVIxD organised another Workshop this year on Cross-linguistic & Cross-cultural Voice Interaction Design, which was also the 1st European Workshop, just before SpeechTEK Europe in London this May past. See what we all came up with in those 6 hours in the SpeechTEK Europe PDF presentation below.

And if you don’t manage to take part in today’s workshop, make sure you go to the SpeechTEK Conference and Exhibition itself that starts tomorrow and runs until Wednesday the 10th. Listen to presentations and see or even try for yourself market-ready products relating to:

  • multimodal applications
  • cross-channel applications
  • speech analytics
  • speaker identification and verification
  • in-car systems
  • natural language and say-anything technologies
  • speech translation
  • voice-enabled personal assistants
  • as well as the latest speech recognition techniques and technologies

I particularly recommend the Keynote Panel on “Mobility — A Game-Changer for Speech?” on Tuesday on how smartphones are dramatically changing how customers interact with businesses and with the devices themselves. Some really interesting issues and questions will be raised, such as:

* How voice user interfaces will be integrated with graphical user interfaces?

or

* Will users embrace voice as they have embraced keypads on mobile devices? 

Sadly I am in the UK today and next week, so I’m going to miss it all. But if you are lucky enough to be in or near New York, make sure you go and enjoy!

SpeechTEK 2011 New York

SpeechTEK Europe 2011 – The Voice Solutions Showcase

20 May

(update at the end)

SpeechTEK Europe 2011 takes place in London next week (25 – 26 May 2011, Copthorne Tara Hotel, London, UK) and I am participating very actively! Firstly, I am co-chairing the Workshop on Cross-linguistic & Cross-cultural Voice Interaction Design organised by the Association for Voice Interaction Design (AVIxD). I have already written a blog post on that. Then, I will be presenting the outcome of our discussions at the Workshop in the Main SpeechTEK Conference itself, on Wednesday 25th May (2:45 p.m. – 3:30 p.m) during Session B104: Speech organisations speak out. It should be a challenge as the Workshop runs from 1-7pm the previous day, so I will have a very busy evening after dinner trying to prepare a coherent and comprehensive presentation!!

And finally, on both days of the Main Conference (Wed 25 – Thu 26 May), I will be holding the free consultancy one-to-one appointments in the context of the brand new for this year Meet the Consultants Clinic.  I am one of the “5 global speech tech experts” available “to discuss your speech tech needs and challenges“. Maybe you need to check out my older blog post on speech recognition (for dummies!) to get an idea of what I will be chatting about with everyone. You may also want to check out my presentation slides from last year and from 2007. Get them from these older blog posts: ““The Eternal Battle Between the VUI Designer and the Customer“ and “Does Your Customer Know What They are Signing off??“. Although you do need to pre-book, these appointments are free for registered conference delegates or Expo visitors, so I’m looking forward to meeting some of you in person!

There’s still time to sign up for the SpeechTEK Europe Conference and Free Entry Expo. Use the following link to register and we’ll see you in London next week! http://www.speechtek.com/europe2011/Registration.aspx

Here’s a quick round-up of what’s happening:

  • Conference Keynotes by Google‘s Engineering Director, Dave Burke, who tells SpeechTEK Europe about Google’s plans for cloud-based speech recognition, and Professor Alex Waibel who describes and demonstrates how speech technology is helping to overcome language and cultural barriers. Free entry for Expo visitors too.
  • Learn from over 50 global expert speakers sharing their experiences – both good and bad – and enabling you to build the ultimate multimodal experience for your customers, saving you money and improving your service.
  • Network with colleagues from all over the world, who have already implemented successful strategies. Companies attending include ABN Amro Bank, Apple, Barclays Bank, Microsoft, Orange, Lloyds Bank, Dell, Cap Gemini and more.
  • Identify, evaluate, integrate, and optimise the latest speech technology solutions from world-leading providers at SpeechTEK Europe’s Expo.

SpeechTEK Europe features over 50 speakers from around the world, and from a wide range of business environments including Google, Barclays Bank, Deutsche Telekom, Nuance, Loquendo, Openstream, Voxeo, Belgian Railways, Telecom Italia, Cable & Wireless, and Westpac.

LEARN ABOUT

Business strategies – Speech biometrics – Multichannel applications – Multilingual applications – Multimodal applications – Assistive technologies – Analytics and Measurement – Voice User Interaction design – Speech application development tools and languages – Case studies, panel discussions and more …

UPDATE

SpeechTEK Europe 2011 has come and gone and I’ve got many interesting things to report (as I have been tweeting through my @dialogconnectio Twitter account).

But first, here are the slides for my presentation at the main conference on the outcome of the AVIxD Workshop on Cross-linguistic & Cross-cultural Voice Interaction Design organised by the Association for Voice Interaction Design (AVIxD). I only had 12 hours to prepare them – including sleep and London tube commute – so I had to practically keep working on them until shortly before the Session! Still I think the slides capture the breadth and depth of topics discussed or at least touched upon at the Workshop. There are several people now writing up on all these topics and there should be one or more White papers on them very soon (by the end of July we hope!). So the slides did their job after all!

Get the slides in PDF here:  Maria Aretoulaki – SpeechTEK Europe 2011 presentation.

Cross-linguistic & Cross-cultural Voice Interaction Design

31 Jan

(update at the end)

2010 saw the first SpeechTEK Conference to have taken place outside of the US, SpeechTEK Europe 2010 in London. This year’s European Conference, SpeechTEK Europe 2011, will take place again in London (25 – 26 May 2011), but this time it will be preceded on Tuesday 24th May by a special Workshop on Cross-linguistic & Cross-cultural Voice Interaction Design organised by the Association for Voice Interaction Design (AVIxD). The main goal of AVIxD is to bring together voice interaction and experience designers from both Industry and Academia and, among other things, to “eliminate apathy and antipathy toward the need for good design of automated voice services” (that’s my favourite!). This is the first AVIxD Workshop to take place in Europe and I am honoured to have been appointed Co-Chair alongside Caroline Leathem-Collins from EIG.

Participation is free to AVIxD members and just £25 for non-members (which may be applied towards AVIxD membership). However in order to participate in the workshop, you need to submit a brief position paper in English (approx. 500 words) on any of the special topics of interest of the Workshop (See CFP below). The deadline for electronic submissions is Friday 25 March, so you need to hurry if you want to be part of it!

Here’s the full Call for (Position) Papers from the AVIxD site:

Call for Position Papers

First European AVIxD Workshop

Cross-linguistic & Cross-cultural Voice Interaction Design

Tuesday, 24 May 2011 (just prior to SpeechTEK Europe 2011), 1 – 7 PM

London, England

The Association for Voice Interaction Design (AVIxD) invites you to join us for our first voice interaction design workshop held in Europe, Cross-linguistic & Cross-cultural Voice Interaction Design. The AVIxD workshop is a hands-on day-long session in which voice user interface practitioners come together to debate a topic of interest to the speech community. The workshop is a unique opportunity for them to meet with their peers and delve deeply into a single topic.

As in previous years with the AVIxD Workshops held in the US, we will write papers based on our discussions which we will then publish on www.avixd.org. Please visit our website to see papers from previous workshops, and for more details on the purpose of the organization and how you can be part of it.

In order to participate in the workshop, individuals must submit a position paper of approximately 500 words in English. Possible topics to touch upon in your submission (to be discussed in depth during the workshop) include:

  1. Language choice and user demographics
  2. Presentation of the language options to the caller and caller preference
  3. Creation and (co-)maintenance of dialogue designs, grammars, prompts across languages
  4. Political and sociolinguistic issues in system prompt choices and recognition grammars, such as code-switching, formal versus informal registers
  5. Guidelines for application localization, translation, and interpretation
  6. Setting expectations regarding availability of multilingual agents, Language- and culture-sensitive persona definition
  7. Coordinating usability testing and tuning across diverse linguistic / cultural groups
  8. Language choice and modality preference

We always encourage the use of specific examples from applications you’ve worked on in your position paper.

Participation is free to AVIxD members; non-members will be charged £25, which may be applied towards AVIxD membership at the workshop. Please submit your position papers via email no later than Friday 25 March 2011 to cfp@avixd.org. Letters of acceptance will be sent out on 30 March 2011.

We look forward to engaging with the European speech design community to discuss the particular challenges of designing speech solutions for users from diverse linguistic and cultural backgrounds. Feel free to contact either of the co-chairs below, if you have any questions.

Caroline Leathem-Collins, EIG  (caroline {at} eiginc {dot} com)

Maria Aretoulaki, DialogCONNECTION Ltd (maria {at} dialogconnection {dot} com)

UPDATE

SpeechTEK Europe 2011 has come and gone and I’ve got many interesting things to report (as I have been tweeting through my @dialogconnectio Twitter account).

But first, here are the slides for my presentation at the main conference on the outcome of the AVIxD Workshop on Cross-linguistic & Cross-cultural Voice Interaction Design organised by the Association for Voice Interaction Design (AVIxD). I only had 12 hours to prepare them – including sleep and London tube commute – so I had to practically keep working on them until shortly before the Session! Still I think the slides capture the breadth and depth of topics discussed or at least touched upon at the Workshop. There are several people now writing up on all these topics and there should be one or more White papers on them very soon (by the end of July we hope!). So the slides did their job after all!

Get the slides in PDF here:  Maria Aretoulaki – SpeechTEK Europe 2011 presentation.