Tag Archives: Amazon Echo

An Amazon Echo in every hotel room?

16 Dec

The Wynn Las Vegas Hotel just announced that it will be installing the Amazon Echo device in every one of its 4,748 guest rooms by Summer 2017. Apparently, hotel guests will be able to use Echo, Amazon’s hands-free voice-controlled speaker, to control room lights, temperature, and drapery, but also some TV functions.

 

CEO Steve Wynn:  “I have never, ever seen anything that was more intuitively dead-on to making a guest experience seamlessly delicious, effortlessly convenient than the ability to talk to your room and say .. ‘Alexa, I’m here, open the curtains, … lower the temperature, … turn on the news.‘ She becomes our butler, at the service of each of our guests”.

 

The announcement does, however, also raise security concerns. The Alexa device is always listening, at least for the “wake word”. This is, of course, necessary for it to work when you actually need it. It needs to know when it is being “addressed” to start recognising what you say and hopefully act on it afterwards. Interestingly, though, according to the Alexa FAQ:

 

When these devices detect the wake word, they stream audio to the cloud, including a fraction of a second of audio before the wake word.

That could get embarrassing or even dangerous, especially if the “wake word” was actually a “false alarm“, i.e. something the guest said to someone else in the room perhaps that sounded like the wake word.

All commands are saved on the device’s History. The question is: Will the hotel automatically wipe the device’s history once a guest has checked out? Or at least before the next guest arrives in the room! Can perhaps every guest have access to their own history of commands, so that they can delete it themselves just before check-out? These are crucial security aspects that the Hotel needs to consider, because it would be a shame for this seamlessly delicious and effortlessly convenient experience to be cut short by paranoid guests switching the Echo off as soon as they enter the room!

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Amazon Alexa Developers Conference (10 Oct, London)

7 Oct

Exciting times for Amazon Alexa!

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Amazon Echo

  • Alexa has crossed over 3,000 skills in the US Skill Store, up from 1,000 in June;
  • Alexa has just started shipping in the UK and is coming soon to Germany too. Echo and Echo Dot were just made available in the UK, whereas in Germany they are available by invitation for those who want to help shape Alexa as she evolves—the devices will start shipping next month.
  • Amazon has also announced a new Echo Dot,  enabled with new Echo Spatial Perception (ESP) which allows devices to determine which device a user is talking to (meaning that only one will respond, when multiple devices hear the user). The Dot will increase the number of devices Alexa can talk to in the home, creating an innovative customer experience. It will retail for £49.99 and Echo for £149.99.

Here are 2 neat little YouTube videos showing Alexa in action.

 

 

In this context, Amazon is bringing their Alexa training events to Europe in October. Hello Alexa London is on Monday 10th October. 

  • Developers, engineers, QA/testers and anyone who wants to learn how to build skills can participate in the full-day agenda from 8:30am – 4:30pm (+ Happy Hour afterwards!)
  • Business development, strategy and planning, VUX/UX /VUI, account teams, producers and project management professionals can participate in the Alexa Business Development for Agencies session later in the day from 3pm – 4:30pm (and then of course join the Happy Hour!). They can also join the breakfast session, Welcome to Alexa (a 45-minute keynote) and Hello Alexa (a 1-hour session on the basics of creating a skill: what goes into the design, build, test, publish) from 8:30am – 10:45am.
  • Click here to register (although the event is already sold out by now!)  and hope to see you there!

I am really excited at how ubiquitous speech recognition is becoming! It was already ubiquitous as we were dragging it around on our smartphones (Apple SIRI, Google Now), but now it’s penetrated our homes too, crossing over work/personal/family lives. The future is omni-channel but unimodal?!