The Future of A.I. and the Mind

6 Jun

Just listened with great interest and amusement to Neil deGrasse Tyson‘s StarTalk Radio! podcast “Gazing into the Future with Ray Kurzweil“, where “your personal Astrophysicist” and Hayden Planetarium Director interviews the Futurist on his predictions on the future of A.I., the mind, and humankind in general.

 

Neil-deGrasse-Tyson

 

The interview spans all kind of topics: from embodied and disembodied Artificial Intelligence (think Robots vs the Cloud), embodied and disembodied Human Intelligence (think getting hooked up with 3D printed body parts vs uploading your “brain” – or at least your memories – onto a computer chip), Nanorobots running through your bloodstream and even (Sex) Robots flirting with Polyamorous Roboticists! (sic!).

 

 

Kurzweil is being criticised by the other interviewee, Neuroscientist Gary Marcus, for being so specific about the dates on which each milestone is going to happen (Eliminate poverty by 2020? Eliminate disease by 2030? That would be nice). But they all agree that the future is coming, in some ways it’s already here, and that the moral questions posed or that should be posed are valid and tricky to answer: What’s the future of work? Can machines turn us into paperclips? Will we all be unemployed in the future? Can machines turn evil or will circumstances turn them destructive? (think of self-driving cars inadvertently colliding with one another in the vicinity of magnets). There are as many optimistic as pessimistic scenarios, but we are appeased that SkyNet is unlikely to become reality any time soon.

post-11237-Ray-Kurzweil-Joins-Google-84M6

And we may simulate human intelligence and even language, but they ascertain it’s unrealistic to try and simulate the human brain itself with its billions of neurons and synapses in search of the foundations of this intelligence and linguistic aptitude.

But then again, as one of the sayings quoted in the show goes “When something doesn’t work, it’s A.I., when it does, it’s just (clever) Engineering”. Quite!

 

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The 2015 stats are in!

20 Jan

The WordPress.com stats monkeys prepared an annual report for this blog.

Top blog posts in 2015 were: “A.I.: from Sci-Fi to Science reality” and the ever popular older “Speech Recognition for Dummies” and the classic “Voice-activated lift won’t do Scottish! (Burnistoun S1E1 – ELEVEN!“.

Scottish Elevator – Voice Recognition – ELEVEN!

(YouTube – Burnistoun – Series 1 , Episode 1 [ Part 1/3 ])

Voice recognition technology? …  In a lift? … In Scotland? … You ever TRIED voice recognition technology? It don’t do Scottish accents!

🙂

 

So, we had 4,500 unique visitors in 2015! Thank you!

A New York City subway train holds 1,200 people. This blog was viewed about 4,500 times in 2015. If it were a NYC subway train, it would take about 4 trips to carry that many people.

Check out some more stats in the full WordPress report.

Happy 2016! 🙂

The winning Omni-Channel Customer Experience

8 Oct

winning Omni-Channel Customer Experience

I just saw this really interesting and eye-opening infographic on LinkedIn and had to share.

Some really interesting statistics on current customer behaviour and attitudes towards brands and communication with them. E.g.

  • The probability of successfully Cross-selling and Up-selling to a potential customer is just 5%-20%, but a whooping 60-70% with an existing customer. (So, watch it and respect your existing customers please!)
  • More than 63% of customer service enquiries are initiated through social channels (So, watch your social media streams!)

Read more here

2014 was mainly about the METALOGUE EU project!

27 Feb

Here’s the WordPress.com 2014 annual report for this blog.

The EU METALOGUE project definitely dominated the year!

Here’s an excerpt:

A New York City subway train holds 1,200 people. This blog was viewed about 4,900 times in 2014. If it were a NYC subway train, it would take about 4 trips to carry that many people.

Click here to see the complete report.

A.I.: from Sci-Fi to Science reality

17 Jan

Just found this very brief and illustrated History of Artificial Intelligence at LiveScience.com and I couldn’t help but share it!

We have come a long way! (e.g. getting a Chatbot to pass the Turing Test and having to come up with a new test now!) But we also still have a long way to go until the dreaded Singularity moment comes!

A timeline of developments in computers and robotics.

Source:LiveScience

Call Centre Training e-poll

11 Oct

As part of our METALOGUE project, we have created an electronic poll (e-poll).

metalogue_replay

Our goal is to collect actual real-world requirements from Call Centre professionals that will inform our system pilot design and implementation. Through this and a number of other e-polls, we are asking some basic questions on Call Centre Agent training goals, Call Centre Agent preferences, target functionality of an automated agent training tool, etc.

We are inviting anyone from the Industry, from Call Centre Operators and Managers, Agent Trainers, to Call Centre Agents (experienced and novice) to participate. Feel free to add your own input and comments.

If you can also use the Contact form below to indicate whether you are a Call Centre Operator / Manager, Trainer, or Agent (or all of the above!), we would be able to collect some data on the demographics of the e-poll respondents.

Thank you in advance!

Award to our METALOGUE Presentation Trainer!

26 Sep

Fantastic news!

Our EU project METALOGUE has won the EC-TEL 2014 Technology-Enhanced Learning Best Demo Award! Our METALOGUE Partners at the Dutch Open University (OUNL) demonstrated and won the audience over with their Presentation Trainer, a public speaking instructor which tracks and analyses the user’s body posture and movements, speaking cadence and voice volume, and provides instructional feedback on their non-verbal communication skills (sensor-based learning). Congratulations to our OUNL partners!

EC-TEL 2014 Best Demo Award

EU FP7 logo