How to Design & Optimise Conversational AI Dialogue Systems

26 Jun
Data Futurology EP122 with Dr Maria Aretoulaki

The latest episode of Data Futurology features myself talk with Felipe Flores about how I got into AI, Machine Learning and Deep Learning (“When I discovered Artificial Neural Networks back in 1993, I thought I had discovered God!”) and later Data Science and Big Data Speech Analytics for Voice User Interface (VUI) and Voice First Design (for Speech IVRs and Voice Assistants).

In the podcast, I give an overview of all the different steps involved in VUI Design, the often tricky interaction with the different stakeholders (Coders, Business Units, Marketeers) and the challenges of working in an Agile PM framework, when skipping detailed Voice Design is suicide (and my worst nightmare!). I showcase some of the interesting and outright funny things you discover, when you analyse real-world human-machine dialogues taken from Speech IVR systems (hint, most original swearwords!) and I pinpoint the main differences between a Speech IVR and a Voice Assistant skill / action / capsule. I also contemplate on where Voice is heading now with the ubiquity of Voice First and the prevalance of skills that were developed by software engineers, web designers and Marketing copywriters, without VUI Design expertise, Linguistics Training or knowledge of how Speech Recognition works.

Data Futurology Podcast EP122 – Optimising Conversational AI Dialogue Systems with Dr. Maria Aretoulaki
Episode list of contents

I even provide tips on how to survive working for a Start-up and strategies on how to stay focused and strong when you run your own SME Business. Below is a brief checklist of some of the core qualities required and lessons I have learned working for Start-ups:

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You can listen to the whole episode on Data Futurology , on Apple Podcasts, on Google Podcasts, on Spotify, or wherever you get your Podcasts or you can watch it on YouTube:

#122 – Optimising Conversational AI Dialogue Systems with Dr. Maria Aretoulaki

It was a delight speaking to Felipe! It made me think about and consolidate some of the – occasionally hard – lessons I have learned along the way about Voice Design, NLP, AI, ML and running a Business, so that others hopefully prepare for and ideally also avoid any heartaches!

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