As part of our METALOGUE project, we have created an electronic poll (e-poll).
Our goal is to collect actual real-world requirements from Call Centre professionals that will inform our system pilot design and implementation. Through this and a number of other e-polls, we are asking some basic questions on Call Centre Agent training goals, Call Centre Agent preferences, target functionality of an automated agent training tool, etc.
We are inviting anyone from the Industry, from Call Centre Operators and Managers, Agent Trainers, to Call Centre Agents (experienced and novice) to participate. Feel free to add your own input and comments.
If you can also use the Contact form below to indicate whether you are a Call Centre Operator / Manager, Trainer, or Agent (or all of the above!), we would be able to collect some data on the demographics of the e-poll respondents.
Thank you in advance!