Archive | January, 2012

The UK on Hold (or Stuck in IVR Hell?)

16 Jan

Tonight Channel 4 is showing the programme: “Richard Wilson On Hold“, or as it would probably be dubbed “The UK stuck in IVR Hell“.

“From telephone car parking payment systems to supermarket self-service tills, Richard Wilson investigates the rise of automated services across Britain and puts the machines to the test”

Richard Wilson on Hold

Richard Wilson doesn’t like to be on Hold (Copyright Glowfrog Studios)

This will probably put my profession to shame (even if the programme is only about waiting queues), but they would have a point, as there are some horrid voice recognition self-service IVRs out there! Watch it tonight, Monday 16 January 2012, at 8-9pm GMT on Channel 4, and check my update on here once I’ve watched it myself.

http://c.brightcove.com/services/viewer/federated_f9/86700592001?isVid=1&isUI=1&publisherID=1213940598

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2011 in review – not bad again!

2 Jan

Happy New Year!

Well, 2011 wasn’t bad (see below), so expectations are high for 2012!

The WordPress.com stats helper monkeys prepared a 2011 annual report for this blog.

Here’s an excerpt:

A New York City subway train holds 1,200 people. This blog was viewed about 5,500 times in 2011. If it were a NYC subway train, it would take about 5 trips to carry that many people.

Click here to see the complete report.