Tonight Channel 4 is showing the programme: “Richard Wilson On Hold“, or as it would probably be dubbed “The UK stuck in IVR Hell“.
“From telephone car parking payment systems to supermarket self-service tills, Richard Wilson investigates the rise of automated services across Britain and puts the machines to the test”
Richard Wilson doesn't like to be on Hold (Copyright Glowfrog Studios)
This will probably put my profession to shame (even if the programme is only about waiting queues), but they would have a point, as there are some horrid voice recognition self-service IVRs out there! Watch it tonight, Monday 16 January 2012, at 8-9pm GMT on Channel 4, and check my update on here once I’ve watched it myself.
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Tags: Channel 4, IVR, queue waiting times, Richard Wilson on Hold, self-service IVR, speech recognition, speech self-service, Stuck in IVR Hell, The UK on Hold, voice recognition, voice recognition IVR, waiting for an advisor
Saw it. Where did they get that “expert” ???
sounds scary!